You are invited to a Zoom webinar.
Wednesday, June 24, 2020 - 9:00 AM - 10:30 AM
Topic: “LODGING STATE PROTOCOLS” &
CUSTOMER SERVICE TRAINING
(open to all employees)
The lodging sector has been given approval to open for leisure travel in Monterey County. Are your employees trained to deliver the Hospitality Protocols required by the state and county? We have prepared a training for employees to effectively implement safety protocols to protect guests, themselves and associates along with customer service training. Training materials will be provided as well as a certification opportunity.
Register in advance for this webinar:
After registering, you will receive a confirmation email containing information about joining the webinar.
Webinar Speakers
Molly Jansen : Hospitality Department Head & Instructor at Monterey Peninsula College
Jim Covel : Director Guest Experience Training and Interpretation at Monterey Bay Aquarium
Dr. John Avella : Executive Director of Sustainable
Hospitality Program at CSUMB