When: Friday June 12, 2020 10:30 am - 11:30am
Topic: LODGING STATE PROTOCOLS, EMPLOYEE TRAINING & CUSTOMER SERVICE
(for owners, managers and supervisors)
Leisure travel in California (Hotels/Motels/Lodging) have been given approval to open pending approval from Monterey County. Are your employees trained to deliver the Hospitality Protocols required by the state and county? We have prepared a concise "Train the Trainer" program for managers to train their staff to effectively implement safety protocols to protect guests, themselves and associates. Training materials will be provided as well as a certification opportunity.
Register in advance HERE :
After registering, you will receive a confirmation email containing information about joining the webinar.
Webinar Speakers:
- Molly Jansen: Hospitality Department Head & Instructor at Monterey Peninsula College
- Jim Covel: Director Guest Experience Training and Interpretation at Monterey Bay Aquarium
- Ed Smith: Co-owner On Base Leadership
- Dr. John Avella: Executive Director of Sustainable Hospitality Program at CSUMB
